Complaints 

I want to give you the best possible service. However, if at any point you become unhappy or concerned about the service I have provided, then you should inform me immediately to discuss your concerns so that I can do my best to resolve any issues. Making a complaint will not affect how I handle your case.

What to do if we cannot resolve your complaint 

The Legal Ombudsman can help you if I am unable to resolve your complaint myself. They will look at your complaint independently and it will not affect how I handle your case. 

Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with me first. If you have, then you must take your complaint to the Legal Ombudsman: 

·       Within six months of receiving a final response to your complaint 

and 

·       No more than six years from the date of act or omission; 

or 

·       No more than three years from when you should reasonably have known there was cause for complaint. 

If you would like more information about the Legal Ombudsman, please contact them. 

Contact details 

Visit: www.legalombudsman.org.uk 

Call: 0300 555 0333 between 9.00 to 17.00 Email: enquiries@legalombudsman.org.uk

Legal Ombudsman

PO Box 6167

Slough SL1 0EH 

What to do if you are unhappy with my behaviour    

The Solicitors Regulation Authority can help if you are concerned about my behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.  

Visit their website to see how you can raise your concerns with the Solicitors Regulation Authority:

www.sra.org.uk